Thursday, March 26, 2009

Effective Organizational Communications

Chris Argyris argues that the needs of a traditional formal organization and those of healthy adults creates conflict resulting in an unhealthy dependent relationship between subordinates and their leaders. He states that "job enlargement and... democratic or participative leadership are elements which... can go a long way toward ameliorating the situation".

The key elements of a communication strategy to effectively meet the needs of the members of the organization would include; communication of the purpose and vision of the organization, team alignment to the overall vision, and involvement of teams that would set employee work standards, goals and norms.

A company must define and communicate its overall vision to each department and member of the organization in order for individuals to understand and appreciate their role in the organization. Without this effort, individuals feel disconnected from the larger organization.

Communicating vision helps to enlarge the viewpoint of individuals to help them understand how their contributions are linked to the overall purpose and success of the company. Next teams must be given the opportunity to understand and define how their work links to and provides value to the vision of the organization. If teams are given the opportunity to participate in defining and setting their own roles, goals, standards and norms, they will be empowered to put into action the answers to how they can help the overall company meet its vision.

These communication strategies will then give individuals the opportunity to expand beyond the basic task of their individual job requirements, giving them the opportunity to express and develop more independently while still meeting the needs of the overall organization, and decrease dependency and conflict.

3 comments:

Common Sense said...

This is a conversation added to our network on LinkedIn:

T Charley Matera
BUSINESS PERFORMANCE: Conversation by Design™, Strategy Implementation, Teams,Coaching,Group Facilitation,HR Strateg
And your point is.......Chris and MANY others have made these arguments for 20+ years........whats new my friend? What is your new idea that leverages what we all already know?

charley
Posted 2 days ago | Reply Privately

James Gehrke
Owner, Magnify Leadership and Development and Professional Training & Coaching Consultant
Charley,

You may be right, Organizational consultants and Business Professors have been saying this for many years. However, I think in practice the message may not be getting through as we would hope. The problem is in the application.

Another person responding to my blog put it this way:

"What strikes me is that the 3rd element being the "involvement of teams that would set employee work standards, goals and norms" seems to be forgotten within Matrix organisations. Local managers/employees are simply expected to implement without being part of the decision or being given a chance to contribute to the decision process which implies a disconnect between the few decision makers and those who will have to effectively implement.
I also strongly believe that a proper communication has to be coupled to a management by example. The AIG scandal or CEO getting Millions in Bonuses whilst 'normal' employees are fired or do not get bonuses is just a visible example of 'Do what I say but don't do what I do'. I see a lot of common points between a Matrix organisation and the past Feodal society with the HQ being the castle and the happy few enjoying the work and protection of those working or fighting outside of the castle without getting the benefits of their work. The main occupation of those living in the castle being to ensure that they will not have to leavve this fortified place. The main priority of those outside of the castle being to ensure their families can live in the best manner and not paying attention to any vision of the barons.

In my work as a training consultant working with team leaders in exploring these issues, it seems far too infrequent that leaders really take the time and the energy to break down that feudal system and become more democratic by really involving members of their team and being willing to let go some of the "power" they suppose they possess. In workshops we conduct we help participants see this by completing a values/ethics inventory, and exploring how leaders react to certain situations using case studies, which helps them see the consequences of their favored approach. While there is never a "best" approach, we hope that participants begin to see both the good and bad consequences of their favored approach. We also work with them in team exercises to explore more open solutions to team work.

May I add your comments to our blog at: http://www.magnifyleadership.blogspot.com/
Posted 1 day ago | Delete comment

Sandie Dabrowski
Senior Level HR/OD, Change Management Professional
I have been in OD and Change Management for 20+ years and have either been certified in or researched many of these approaches. In my opinion, I do not believe there is a substitute for moral behavior, which is learned way before any of these folks get to where they are. They have also learned along the way that what they do and how they do it has been rewarded and therefore reinforced by the organizations particularly if profits are involved. I have worked both internally and externally as a consultant and have seen this play out many times. The reason they get away with it? Is because they believe they can. I have walked away from a few gigs because the leadership team values were warped - on many levels. I knew that I could not change that.

Participative management has been around a long time, I have seen it been successful and not. It all goes back to the values of the leadership, which if they do not have it before now, it is hard to change.
Posted 1 day ago | Reply Privately


James Gehrke
Owner, Magnify Leadership and Development and Professional Training & Coaching Consultant
Sandie,

I think you bring up an excellent point about moral (ethical) behavior. People come to the work place with a set of ethics already in place. They are also molded by the work environment they are placed in. Too often ethics is not being taught and emphasized in the work place. In addition, it is not being taught in the schools as it once was. Which begs the question; do you feel that ethical behavior can be taught in the adult workplace, or do you believe it is too late at that point?

From my previous posts and from my website and blog it is obvious that I believe it can be taught and coached, and needs to be reinforced in more teams. That is why we have developed a workshop called Magnify Ethics. It uses case studies and individual inventories to evaluate how people react to different work situations. There is never a clear right or wrong answer. People will choose based on the conditioning that you mention they have been conditioned to. The strength of the workshop comes in exploring the consequences of each person's ethical choices. It opens their minds up to different approaches and gets them to question their own approach.

Feel free to add your comments and continue this conversation on my blog at:
http://www.magnifyleadership.blogspot.com/
and visit our website at:
www.magnifyleadership.com

Common Sense said...

More comments from LinkedIn:

Khushroo Satarawala
Organizational Effectiveness Practitioner, Facilitator, Trainer & Coach
Excellent ...

I have found a reluctance (on the part of leaders) to communicate their VISION with specific details. The FEAR is that others develop strategies to COUNTER their efforts ..... BUT in reality what happens is "they tend to loose the support (& Commitment) of their genuine supporters"

Its strage .... but that how we have "THE GAMES PEOPLE PLAY ... TO DEFEAT THEMSELVES"
Posted 1 day ago | Reply Privately
James Gehrke
Owner, Magnify Leadership and Development and Professional Training & Coaching Consultant
Khushroo,

I see a reluctance of leaders to take the time for formulate a vision and in taking the time to articulate the vision in a way that inspires their teams. I work with groups in developing an "elevator speech." All too often managers feel that by providing the facts and figures that support their reasoning for their initiative is enough. They don't take the time to craft a message that motivates and inspires. They underestimate the importance of taking this step.

We provide workshops that help leaders/managers explore these issues in more detail. Join our blog and visit our website at:

www.magnifyleadership.com
http://magnifyleadership.blogspot.com/

Common Sense said...

More comments from LinkedIn:

I fuly agree with your analysis and statements.
What strikes me is that the 3rd element being the "involvement of teams that would set employee work standards, goals and norms" seems to be forgotten within Matrix organisations.
Local managers/employees are simply expected to implement without being part of the decision or being given a chance to contribute to the decision process which implies a disconnect between the few decision makers and those who will have to effectively implement.
I also strongly believe that a proper communication has to be coupled to a management by example .
The AIG scandal or CEO getting Millions in Bonuses whilst 'normal' employees are fired or do not get bonuses is just a visible example of 'Do what I say but don't do what I do'.
I see a lot of common points between a Matrix organisation and the past Feodal society with the HQ being the castle and the happy few enjoying the work and protection of those working or fighting outside of the castle without getting the benefits of their work. The main occupation of those living in the castle being to ensure that they will not have to leavve this fortified place. The main priority of those outside of the castle being to ensure their families can live in the best manner and not paying attention to any vision of the barons.
Posted 2 days ago | Reply Privately
James Gehrke
Owner, Magnify Leadership and Development and Professional Training & Coaching Consultant
Patrick,

I really like your comparison of the matrix organization, or a "corporate castle" to the medieval feudal system. I would expand that somewhat. Too often leaders at many levels of an organization protect their position like it is feudal system without realizing the power they can unleash by becoming more open and democratic in their approach. They do not see the value of extending the opportunity to include team members in setting the vision, goals and value in which the working team will function.

I have been asked by others responding to my blog, "so what, , what’s the point, writers in leadership have been saying this for 20 years," which is true. The problem is in the application. In my work as a training consultant working with team leaders in exploring these issues is that far too infrequently do leaders really take the time and the energy to break down that feudal system and become more democratic by really involving members of their team and being willing to let go some of the "power" they suppose they possess. In workshops we conduct we help participants see this by completing a values/ethics inventory, and exploring how leaders react to certain situations using case studies, which helps them see the consequences of their favored approach. While there is never a "best" approach, we hope that participants begin to see both the good and bad consequences of their favored approach. We also work with them in team exercises to explore more open solutions to team work.
May I add your comment to our blog at: http://www.magnifyleadership.blogspot.com/

By the way, I see that you are with IMS for Europe/Middle East and Africa. I do a lot of work with the "The Academy" at IMS as a subcontractor for Pharma sales force effectiveness training in North America. I also do a lot of training in Europe, where I lived and worked for several years. Have a look at our website: www.magnifyleadership.com If we can ever be of assistance, please let me know.
Posted 1 day ago | Delete comment
Patrick Vidal
Sales Director South Europe/Middle East/Africa at IMS HEALTH
I guess one key is to identify the benefits to the leaders to unleash their power and become more democratic and the consequences if they don't.
I obviously see benefits but they may be longer term compared to these leaders short to medium terms benefits. Clearly, the vision is more and more quarterly focused although the communication still refers to medium to long term strategy. Which is another disconnect.

Please feel fre to add my comments to your blog and let's keep in touch.
Best regards
Patrick
Posted 1 day ago | Reply Privately
James Gehrke
Owner, Magnify Leadership and Development and Professional Training & Coaching Consultant
The benefits must be shown. Often we act the way we act without giving much thought to what we are doing. As another post mentioned, we are conditioned to act the way we do, by our upbringing, by our work environment, etc... This is why in our ethics workshops we provide self-inventories and case studies to help participants see their own approach, to see the consequences of their choices, and to see other possible solutions or actions to take. It helps to gain that awareness.

I do agree with you that it is not a quick win. I think this takes time to develop, especially throughout an organization.

Let us know if we can ever be of support:
www.magnifyleadership.com

And join our blog at:

http://www.magnifyleadership.blogspot.com/